Chosen your financing? That’s when the paperwork begins.

The financing option has been selected. A great step towards a more sustainable home. But anyone who thinks the hardest part is now behind them may still be in for a surprise: the paperwork.

Filling in details. Gathering documents. Uploading quotations. Checking terms and conditions. Elles, Customer Success Lead at Prets, explains: “The biggest request for support is often completing the home sustainability application. Customers want to move forward, but they do not always know exactly what they need to submit. Prets helps with that too.”

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From choosing an option to submitting a complete application

“Many customers are pleased to have selected a financing option,” says Elles. “But then comes the question: what exactly do I need to provide? We make that clear and manageable.”

That is not a minor detail. It is often the difference between an application that remains unfinished and one that is successfully completed.

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Complicated application processes

The application processes used by organisations such as the Dutch National Heat Fund are not always straightforward. Which information goes where? Which document is being requested? And has everything been completed correctly before the application is submitted?

Prets helps consumers submit the right information in the right place. As a result, organisations such as the Dutch National Heat Fund need to ask fewer follow-up questions, allowing us to save several days in the application process.

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The customer remains in control, but not alone

The customer remains in control of the application. And that is important.

Prets does not make the decision for them. “We do not assess whether someone will receive financing, nor do we simply submit an application on the customer’s behalf. What do we do? We make sure the customer knows exactly what is required.”

“We explain which information needs to be provided, where the customer can find it and where each document needs to be submitted,” Elles explains. “That way, we prevent people from getting stuck halfway through the process.”

It provides peace of mind, especially for someone who wants to make their home more sustainable but is less comfortable with online forms or financial documents.

In those situations, it is reassuring to have someone looking over your shoulder.

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The right information in the right place

“Some customers move through an online application without any difficulty. Others find it daunting. They are afraid of entering something incorrectly, do not understand which document is being requested or get stuck because they do not know where to find certain information.

Personal guidance is particularly valuable for this group.

Prets uses technology to provide clarity and structure. But when a consumer needs additional support, we are there to help.”

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Helpful for installers too

Installers also see that customers want to make their homes more sustainable, but often get stuck as soon as the application process begins. Prets contacts the customer, identifies where the process has stalled and explains the next step.

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Compliance made understandable

Every financing application involves terms, conditions and checks.

The provider must be able to establish whether the application is complete, whether the information is correct and whether all required documents have been submitted. That is compliance.

For a financial institution or government organisation, this is part of everyday business. For a consumer, it usually is not. The process can quickly become a maze of fields, uploads and questions that all seem suspiciously similar.

And then information that is already known to the installer or Prets has to be entered again for the Dutch National Heat Fund or SVn. That is where the hassle begins.

Elles explains: “Prets does not determine how quickly an application is ultimately processed. That remains dependent on the organisation, the selected scheme and the homeowner’s personal circumstances. What we can do is ensure that the application is prepared as thoroughly as possible.”

This is what you need. This is where you can find it. This is where it needs to go. The rules do not change, but the journey becomes much smoother.

Less paperwork. More sustainable homes. It should be that simple.

Onwards to Every. Home. Sustainable.

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